Job Description

Operations Manager - Collections and Recoveries

We have opportunities in this role in Leeds.

The freedom to get things done - your way
As an Operations Manager at Barclays, you'll have the scope to improve customer satisfaction and overall performance in one fell swoop. You'll do that by hand-picking and leading an elite operations team to deliver high value, high volume processes, introducing new ideas and innovations into the process. It's a visionary, hands-on role that will let you make highly visible improvements to the way we do things.

What you'll give our customers as an Operations Manager
You'll recruit and manage your team, making sure that all members are fully informed about expectations for their performance and have the tools they need to be as effective as possible. You'll also resolve customer complaints and issues to find solutions that satisfy the customer and Barclays at the same time. What's more, you'll introduce and maintain leading edge management, control, planning and information systems.

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need as an Operations Manager
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need extensive experience in operational and customer service leadership roles in Debt recovery and/or collections. We'll need to see knowledge of FSA compliance requirements and employment, health and safety regulations. Outstanding communication skills across all levels are essential, as is the ability to motivate, coach and develop team members.

We'll judge you on your ability and nothing else.
Careers built around customers.