Job Description

Supplying global markets with innovative, reliable and environmentally advanced products, Cummins Turbo Technologies is a world class business that is universally recognised as a pioneering leader in the design and manufacture of turbochargers. As the No.1 name in the industry, we work in partnership with the largest OEM's in the automotive sector, developing and delivering cutting edge technologies and solutions for the small, medium and heavy duty diesel engine markets.
Our worldwide headquarters here in Huddersfield - which houses extensive design, manufacturing and test facilities - forms the centrepiece of our international engineering expertise and right now we're looking to add to an already talented Customer Services team.
As a Customer Services Representative Leader, you'll be a key member of a dedicated unit engaged in leading the team of customer services representatives who are responsible for customer contact on all aspects of order entry/enquiry management system and customer care through the Aftermarket Group.

Specifically this will involve:
* Leading, supervising and developing a team of 6 customer representatives in the UK and one in India.
* Providing sales KPI information on a Weekly/Monthly basis.
* Co-ordinating and leading improvement work within the Customer Service Representative (CSR) area for the Aftermarket Group. This will involve cross functional inter-departmental co-ordination.
* Co-ordinating and assessing customer complaints including liaison with customers, informing feedback to customers and analysis of common complaints.
* Understanding and implementing all the training needs of the Customer Service Reps within the Aftermarket Group.
* Maintaining files as required with Sales/Marketing.

Qualified to degree or equivalent level in a related subject, you should have previous experience in an automotive components or manufacturing environment and be able to demonstrate:

* People management/development skills (responsible for a minimum of 3 staff).
* Exposure to improvement projects.
* Persistent nature, confident interpersonal skills.
* Ability to work cross-functionally.
* International customer exposure would be desirable.

In return, you can look forward to a secure and rewarding future with an acknowledged market leader, able to offer a competitive package and genuine prospects.

Job Requirements